This chapter explores in detail the OE/S process. We will examine managerial decision making perspectives concerning this process; technologies available to support this process; and various models of this process (DFD's, ERD's, and system flowcharts). Finally the chapter will explore The Control Matrix for this process.
Order Entry / Sales Process Activities:
Pre-Sales Activities
Sales Order Processing
Picking and Packing Goods
Shipping
Order Entry / Sales Process Information Flows:
1.
2
Horizontal Information Flows (9), please describe them:
1. Customer places order.
2. sales order department requests credit approval from credit department.
3. Credit department informs sales oredr department of disposition of credit request.
4. Sales order department acknowledges order to the customer.
5. Sales order department notifies shipping department of sales order.
6. Warehouse sends comleted picking tickets to shipping.
8. Shipping department informs sales order deprtment of shipment.
9. Shipping department informs carrier, B/AR/CR process, and general ledger process of shipment.
Vertical Information Flows, explain: Sales-related data are captured in the sales order department and then flow vertically (in a summarized format) to managers housed within the marketing organizational structure.
Technologies Supporting OE/S Process:
Data Warehousing - The use of information systems facilities to focus on the collection, organization, integration and long-term storage of data. They can provide user with easy access to large quantities of data for varied purposes from areas throughout the organization.
Data Marts : Data marts are subset of data warehouse and are customized for specific department. Data marts are designed to provide detailed data for a specific set of users while avoiding the costly development and extensive time delays that come from the development of a comprehensive data warehouse.
Data Mining - Exploration, aggregation, and analysis of large quantities of varied data from across the organization to better understand an organization's business processes.
Customer Relationship Management ([[../../Chapter2 GSH#CRM|CRM]]) Systems
Automated Data Entry:
Bar Code Readers: are devices that use light reflection to read differences in bar code patterns in order to idenify a labelled item.
Optical Character Recognition: are used where bar code rading is not feasible. It is used for pattern recognition of handwritten or printed characters.
Scanners: are input devices that capture printed images or documents and convert them into electronic digital signals that can be stored on computer media.
Narratives of the OE/S Process:
Write narratives for each of the models provided in chapter 10 starting with:
OE/S Process Context Diagram:
OE/S Process Level-0 Diagram
OE/S Process Level-1 (process 1) Diagram:
OE/S Process Level-1 (process 2) Diagram:
OE/S Process Level-1 (process 3) Diagram:
OE/S System Flowchart:
Describe the data structures from the ERD model provided in chater 10:
Important terms:
1. Picking ticket - a data flow; authorizing the warehouse to "pick" the goods from the shelf and send thme to shipping
2. Customer acknowledgment - notification to the customer confirming sales order
3. bill of lading - shipping document that represents a contract b/w the shipper and carrier agreeing to transport the goods to the customer
4. Packing slip - a shipping documnt; generally attached to the outside of a shipping container identifying contents in the package and customer
5. Customer master data - a data store; usually indexed by a unique code number assigned to each customer that contains personal/contact info
6. Sales order master data - a repository of "open" sales order records,. created upon acceptance of a sales order and lept open until the order has been shipped
7. Bar code readers - devices that use light reflection to read differences in bar code patterns in order to identify a labeled item
8. optical character recognition - devices that use light reflection to read handwritten or porinted characters
9. Scanners - input device that captures printed images or documents and converts them into electronic digital signalsthat can be stored on comptuer media
10. Digital image processing systems - comptuer based system for capture, storage, retrieval, and presentation of images of real/simulated objects
The Order Entry / Sales (OE/S) Process:
This chapter explores in detail the OE/S process. We will examine managerial decision making perspectives concerning this process; technologies available to support this process; and various models of this process (DFD's, ERD's, and system flowcharts). Finally the chapter will explore The Control Matrix for this process.Order Entry / Sales Process Activities:
Order Entry / Sales Process Information Flows:
1.2
Horizontal Information Flows (9), please describe them:
1. Customer places order.
2. sales order department requests credit approval from credit department.
3. Credit department informs sales oredr department of disposition of credit request.
4. Sales order department acknowledges order to the customer.
5. Sales order department notifies shipping department of sales order.
6. Warehouse sends comleted picking tickets to shipping.
8. Shipping department informs sales order deprtment of shipment.
9. Shipping department informs carrier, B/AR/CR process, and general ledger process of shipment.
Vertical Information Flows, explain: Sales-related data are captured in the sales order department and then flow vertically (in a summarized format) to managers housed within the marketing organizational structure.
Technologies Supporting OE/S Process:
Narratives of the OE/S Process:
OE/S Process Context Diagram:
OE/S Process Level-0 Diagram
OE/S Process Level-1 (process 1) Diagram:
OE/S Process Level-1 (process 2) Diagram:
OE/S Process Level-1 (process 3) Diagram:
OE/S System Flowchart:
Important terms:
1. Picking ticket - a data flow; authorizing the warehouse to "pick" the goods from the shelf and send thme to shipping
2. Customer acknowledgment - notification to the customer confirming sales order
3. bill of lading - shipping document that represents a contract b/w the shipper and carrier agreeing to transport the goods to the customer
4. Packing slip - a shipping documnt; generally attached to the outside of a shipping container identifying contents in the package and customer
5. Customer master data - a data store; usually indexed by a unique code number assigned to each customer that contains personal/contact info
6. Sales order master data - a repository of "open" sales order records,. created upon acceptance of a sales order and lept open until the order has been shipped
7. Bar code readers - devices that use light reflection to read differences in bar code patterns in order to identify a labeled item
8. optical character recognition - devices that use light reflection to read handwritten or porinted characters
9. Scanners - input device that captures printed images or documents and converts them into electronic digital signalsthat can be stored on comptuer media
10. Digital image processing systems - comptuer based system for capture, storage, retrieval, and presentation of images of real/simulated objects